What types of repair services do you offer?
How do I send in my part for repair?
Can every module be repaired?
How long does a typical repair take?
Do repaired parts come with a warranty?
Who covers shipping for repair services?
What kind of tools and equipment do we use?
At Auto Engineer, all electronic servicing is performed under strict electrostatic discharge (ESD) control procedures. Our workstations and workflows are compliant with ANSI/ESD S20.20 in North America and aligned with IEC 61340-5-1 global standards for the protection of sensitive electronic devices.
Our technicians use certified ESD-safe tools, including the Wera ESD product line, which features surface resistance values designed to dissipate charge in a controlled and safe manner. Every module that comes in for service is handled with grounded work surfaces, wrist straps, ionization where required, and specialized protective equipment to ensure static is neutralized before it can damage delicate circuits.
In addition, each unit is documented, data-backed up, and bench tested using in-house emulators and diagnostic harnesses, giving us the ability to safeguard your module both electrically and digitally. These measures go beyond standard repair practices to provide our customers with maximum reliability, reduced risk of data loss, and peace of mind.